Frequently Asked Questions

ChingamMatrimony is a platform for the Hindu communities of Kerala — General, OBC, SC and ST categories welcome. Both individuals looking for a match and family members registering on behalf of a prospective bride or groom are welcome to join.

Click "Register Now" on any page. Enter your email address and choose a password. We will send a verification link to your email — click it to activate your account. Once verified, complete your profile form and submit it for review — registration and submission are completely free. Once approved by our admin team, your profile goes live and searchable immediately and you get a 24-hour free trial. To continue afterward, pay your category's membership fee (see Pricing page) and optionally set up a UPI Autopay mandate for 6-month renewals.

Yes. The minimum age to register is 21 years for male members and 18 years for female members. This is enforced at the time of profile submission and verified during manual review.

Yes. Email verification is mandatory. After registration, check your inbox for a verification email and click the link inside. If you did not receive it, use the "Resend Verification" option on the login page. Check your spam or junk folder if the email does not arrive within a few minutes.

Our admin team typically reviews and approves profiles within 24 to 48 hours on working days. You will receive an email notification once your profile is approved or if we need any clarification.

Common reasons include incomplete information, a profile photo that does not show the person's face clearly, or details that could not be verified against community norms. The specific reason is included in the rejection email. You can correct the issues and resubmit your profile for review.

Yes. Minor updates — such as changing your bio, career details, or preferences — are applied immediately without affecting your approved status. However, significant changes such as your full name, gender, caste, or date of birth will place your profile back into the pending queue for re-approval. Your existing approved information remains visible to other members until the update is reviewed.

Upload a clear, recent photograph of yourself with your face clearly visible. Group photos, heavily filtered images, or photos where your face is obscured are not accepted. Maximum file size is 5 MB. JPG and PNG formats are supported. We store a cropped thumbnail and a full-resolution version securely on our servers.

Your full name, gender, date of birth, caste, religion, marital status, height, education level, occupation, district, state, and full address are required. Phone number is also required. These details are needed for manual verification and to enable meaningful matchmaking.

You can browse profiles once your own profile has been approved by our admin team. Search results automatically show opposite-gender, approved profiles. If you are waiting for approval and need early access, please contact our support team.

Our search engine supports full-text queries along with filters for caste, district, age range, education level, occupation, height, marital status, and more. If you have saved partner preferences, they are applied automatically as defaults — but you can override them for any search. Results always show only approved, active profiles of the opposite gender.

Open a profile and click the "Express Interest" button. The other member receives a notification by email and on the platform. If they accept your interest, both of you will gain access to each other's contact details (phone number and address). You can also shortlist profiles to revisit them later.

Yes. Your dashboard shows the last 20 unique members who viewed your profile. You can visit their profiles and send interest if you are interested.

You move to the free plan. Your profile stays listed and fully visible to other members — nothing about your listing changes. What changes is your side: you browse with real names but photos and full profiles are locked, connections are capped at 3 per 30 days, and you can see that people are interested in you without seeing who they are. Paying your membership fee unlocks everything for 6 months.

You can browse every member on the platform with their real names, search by name, use all the search filters, edit your own profile, and connect with up to 3 people every 30 days — sending an interest or accepting one. Photos and full profile pages are locked, you can see that people are interested in you without seeing who they are, and shortlisting stays a membership feature until you upgrade.

Yes. Being on the free plan never hides your profile. Paying members see your profile exactly as before — your real name, your photo and your full profile page. The free plan only limits what you can see, never what others can see of you.

Yes. Members with an active membership see your profile in full. The masking works the other way around: it is applied to what you see while browsing on the free plan, not to how you appear to others.

Yes. Any interest that was accepted while your membership was active stays fully open to you, including the contact details, even after you move to the free plan. You paid for those connections and they remain yours. Interests accepted after you move to the free plan are locked until you upgrade.

Three every 30 days. A connection is counted per person, not per click — sending someone an interest or accepting theirs each uses one, and after that everything else with that same person is free. Declining is always free and never counts. If they accept, that member's photo and full profile open for you permanently — sending alone does not unlock them.

Only for members you have already connected with — someone you sent an interest to. Photo requests never cost a connection. Everyone, on any plan, also needs their own photo uploaded first.

Not for 120 days. This applies to every member, free and paid, and it covers photo requests to that same member too — a decline is a decline, whichever way you ask. Withdrawing an interest you sent has a shorter 30-day wait before you can send to that person again. On the Free plan, withdrawing within 3 minutes of sending returns your connection — up to 3 refunds every 30 days.

You need your own photo uploaded first. Hiding your photo is fine — choosing who sees it and not having one at all are different things. This applies to paid members too: you cannot ask to see a face while showing none of your own.

Every activity, match and reminder email has an unsubscribe link in the footer — one click stops them. Account emails such as payment receipts, password resets and security notices are always sent and are not affected.

Phone numbers, full addresses, and pincodes are hidden by default to protect members from unsolicited contact. These details are only revealed when both parties have an accepted interest — meaning one person sent an interest request and the other accepted it. This ensures contact details are shared only between genuinely interested members.

Contact details become visible on both sides the moment an interest is accepted. Either party can initiate the interest. Once accepted, both members can view each other's phone number and full address directly on the profile page.

All data is stored on encrypted infrastructure. Sensitive fields (phone number, address, pincode) are never included in search index data or search responses. Passwords are hashed using Argon2, one of the most secure hashing algorithms available. All traffic is served over HTTPS. For full details, read our Privacy Policy.

Yes. You can enable the "Hide Photo" option from your profile settings at any time. When your photo is hidden, other members see a silhouette placeholder instead of your photo. You remain fully discoverable in search, and your profile content is still visible.

Your photo is visible to a member only if one of the following is true: (1) you have an accepted interest with that member, or (2) you have accepted a photo access request from that member. In all other cases, the silhouette placeholder is shown.

On a profile where the photo is hidden, you will see a "Request Photo Access" button. Clicking it sends a request to the member. If they approve your request, their photo becomes visible to you. The member is notified of your request via the platform.

Registration and profile submission on ChingamMatrimony are completely free. Once your profile is approved by our admin team, it goes live and searchable immediately and you get a 24-hour free trial. During or after the trial, you pay a membership fee for your category, which activates your 6-month membership. The same fee amount is used for renewals every 6 months, payable manually or via an optional UPI Autopay mandate. See our Pricing page for the current fee amounts by category.

Your membership fee can be paid securely through our payment gateway using UPI (GPay, PhonePe, Paytm, and others), debit cards, credit cards, net banking, or popular mobile wallets. The recurring renewal mandate is set up via UPI Autopay, so a UPI-enabled bank account or UPI app is required if you choose that option.

No. We do not store any card or bank details on our servers. All payment processing is handled by our PCI-DSS compliant payment gateway. We only receive a confirmation of successful payment.

Registration, your 24-hour free trial and the free plan cost nothing, so there is nothing to refund at signup. Once you pay your membership fee, it is generally non-refundable, with one exception: a duplicate charge or a payment received but profile not relisted due to a technical error may qualify for a refund within 14 days. Email [email protected] to request one. See our Refund Policy for full details.

On the login page, click "Forgot Password?". Enter your registered email address. We will send you a secure password reset link, valid for 1 hour. Click the link, set a new password, and you are done. For security, all active sessions are signed out after a password reset.

Go to your profile settings and select "Change Email". Enter the new email address. We will send a verification code (OTP) to the new address. Enter the code to confirm the change. All existing sessions will be signed out after the change, and you will need to log in again with the new email.

To request account deletion, email [email protected] from your registered email address. Our team will process your request. Your data will be handled in accordance with our Privacy Policy. Account deletion is permanent and cannot be undone.

No. Each person may have only one registered profile. Creating multiple accounts to circumvent any restriction is a violation of our Terms of Service and may result in all associated accounts being permanently suspended.

Open the profile you want to report and click the "Report Profile" button. Select the most appropriate reason (fake profile, harassment, inappropriate content, spam, or other) and optionally add details. Our moderation team reviews all reports and takes action within 48 hours.

Every new profile is manually reviewed by our admin team before it is approved and shown in search results. We verify that the photo shows the actual person, that the information is consistent and plausible, and that community eligibility requirements are met. We also rely on member reports to identify any profiles that slip through or change after approval.

Our team reviews the report and may take one of several actions: dismiss the report if no violation is found, contact the reported member for clarification, deactivate the profile pending investigation, or permanently remove the profile. You do not receive a notification about the outcome to protect privacy, but we take all reports seriously.

First, use the Report button on the offending profile and select "Harassment". For urgent situations, email our privacy team directly at [email protected] with as much detail as possible. We treat harassment reports with the highest priority.