Refund Policy

1. When You Pay, and What It Buys

If you choose Premium when you submit your profile, your category's membership fee is charged before an admin reviews the profile. Your 6-month membership period then starts on the day your profile is approved, not the day you paid, so time spent waiting for review is not deducted from it.

Paying does not guarantee approval and does not make it faster. Every profile is reviewed by a person, on either plan.

Premium gives you, for 6 months: other members' photos, open profile pages, the identity of everyone who has expressed interest in you, and unlimited connections.

It does not give you another member's contact or family details. Phone number, address, parents' names, exact date of birth, employer, institution and precise location stay locked on both plans until that member accepts your interest. Paying buys access to the platform, not another person's consent.

Renewal is manual. There is no automatic debit and no standing instruction on your account. We remind you 14 days and 3 days before your membership expires, and if you do not renew, nothing is charged — your account simply moves to the Free plan with your profile still listed. Details are in our Terms & Conditions.

1a. If Your Paid Profile Is Rejected

The money is not taken — it is held. If you paid for Premium and your profile is rejected during review:

• Your payment stays as credit on your account. No further charge is made.
• Correct what the rejection reason names and resubmit. The resubmission costs nothing — you are not asked to pay again.
• If you would rather not continue, email us and we will refund that payment. This is the one case where a membership payment is refundable, and it exists because you paid before anyone had reviewed your profile.

2. Non-Refundable Policy

Apart from the rejection case in section 1a, the membership fee and any renewal amount, once paid, are non-refundable, including but not limited to the following situations:

• Your profile is approved and you then choose to close or deactivate your account.
• You do not find a suitable match.
• You violate our Terms & Conditions and your account is suspended or permanently removed.
• You registered by mistake or changed your mind.
• You are inactive or stop using the platform.

3. Exceptional Circumstances

A refund may be considered only in the following cases:

• Your paid profile was rejected and you do not wish to resubmit — see section 1a. Ask us and the held payment is refunded.
• Duplicate payment: You were charged more than once for the same membership fee or renewal due to a technical error. In this case, only the duplicate amount will be refunded — the original charge remains non-refundable.
• Payment received but profile not relisted: Payment received but profile not relisted due to a technical failure on our end, and the issue cannot be resolved.

Refund requests under exceptional circumstances must be raised within 14 days of the payment date. Requests submitted after this window will not be entertained.

4. How to Request a Refund

If you believe you qualify for a refund under the exceptional circumstances listed above, please email us at [email protected] with:

• Your registered email address.
• Proof of payment (screenshot or transaction ID).
• A brief description of the issue.

We will acknowledge your request within 48 hours and aim to resolve it within 7 business days. If a refund is approved, it will be initiated back to the original payment method and credited within 5–7 business days depending on your bank or payment provider.

5. Future Paid Features

ChingamMatrimony may introduce additional optional paid features in the future. If and when we do, a separate refund policy specific to those features will be published and clearly communicated before purchase. This policy applies to the membership fee and renewal payments described above.

6. Voluntary Donations

ChingamMatrimony accepts voluntary donations from members of the public to support platform operations. Donations are entirely optional and are not required to access any feature of the platform.

Donations are strictly non-refundable. When you make a donation, you acknowledge that:

• No goods, services, or platform benefits are provided in exchange for a donation.
• Duplicate payment exceptions (Section 3) apply — if you were charged more than once for the same transaction due to a technical error, the duplicate amount will be refunded.
• Refund requests for voluntary donations will not be entertained except in the case of a verified technical duplicate charge.

To report a duplicate donation charge, email [email protected] with your transaction ID within 14 days of the payment date.

7. Contact Us

For any questions or concerns about this Refund Policy:

• Email: [email protected]
• Website: chingammatrimony.in

This Refund Policy is part of our Terms & Conditions. By paying the membership fee or making a voluntary donation, you acknowledge that you have read and accepted this policy. Note that a membership fee and a voluntary donation are treated differently: the credit-on-rejection rule in section 1a applies to membership fees only. Donations are voluntary contributions and are non-refundable in all cases.