Refund Policy

1. Membership Fee & Autopay Mandate

Your membership fee is charged when you choose to pay it — during or after your 24-hour free trial. This payment unlocks full access for 6 months — names, photos, full profiles, and seeing exactly who is interested in you.

After your membership payment succeeds, you are prompted to set up a UPI Autopay mandate. Setting up the mandate is optional — if you skip it, you can pay your renewal manually at any time from your profile dashboard. When active, the mandate is used to:

• Automatically renew your membership every 6 months at your category's fee, up to the cap shown on the Pricing page.

Full details of the UPI Autopay mandate, what is debited and when, and how to cancel it, are set out in our Terms & Conditions.

2. Non-Refundable Policy

The membership fee and any renewal amount, once paid (via UPI Autopay or manually), are non-refundable, including but not limited to the following situations:

• Your profile is rejected during the approval process.
• You choose to close or deactivate your account.
• You do not find a suitable match.
• You violate our Terms & Conditions and your account is suspended or permanently removed.
• You registered by mistake or changed your mind.
• You are inactive or stop using the platform.

3. Exceptional Circumstances

A refund may be considered only in the following cases:

• Duplicate payment: You were charged more than once for the same membership fee or renewal debit due to a technical error. In this case, only the duplicate amount will be refunded — the original charge remains non-refundable.
• Payment received but profile not relisted: Payment received but profile not relisted due to a technical failure on our end, and the issue cannot be resolved.

Refund requests under exceptional circumstances must be raised within 14 days of the payment date. Requests submitted after this window will not be entertained.

4. How to Request a Refund

If you believe you qualify for a refund under the exceptional circumstances listed above, please email us at [email protected] with:

• Your registered email address.
• Proof of payment (screenshot or transaction ID).
• A brief description of the issue.

We will acknowledge your request within 48 hours and aim to resolve it within 7 business days. If a refund is approved, it will be initiated back to the original payment method and credited within 5–7 business days depending on your bank or payment provider.

5. Future Paid Features

ChingamMatrimony may introduce additional optional paid features in the future. If and when we do, a separate refund policy specific to those features will be published and clearly communicated before purchase. This policy applies to the membership fee and renewal payments described above.

6. Voluntary Donations

ChingamMatrimony accepts voluntary donations from members of the public to support platform operations. Donations are entirely optional and are not required to access any feature of the platform.

Donations are strictly non-refundable. When you make a donation, you acknowledge that:

• No goods, services, or platform benefits are provided in exchange for a donation.
• Duplicate payment exceptions (Section 3) apply — if you were charged more than once for the same transaction due to a technical error, the duplicate amount will be refunded.
• Refund requests for voluntary donations will not be entertained except in the case of a verified technical duplicate charge.

To report a duplicate donation charge, email [email protected] with your transaction ID within 14 days of the payment date.

7. Contact Us

For any questions or concerns about this Refund Policy:

• Email: [email protected]
• Website: chingammatrimony.in

This Refund Policy is part of our Terms & Conditions. By paying the membership fee, setting up a UPI Autopay mandate, or making a voluntary donation, you acknowledge that you have read and accepted this policy.